What data do we collect?
We collect personal data when you:
- Place an order
- Subscribe to a plan
- Use the Hive app
- Sign up for our newsletter
- Contact us
Data we may collect:
- Name and address
- Email address and phone number
- Payment details
- IP address
- Order history
- Subscription details
Why do we collect this data?
We use your data for:
- Processing orders and subscriptions
- Personalizing the Hive Family app and screen
- Sending invoices and updates
- Customer service and support
- Legal obligations
- Marketing (only with your consent)
Do we share your data?
We only share your data with third parties when necessary for our services, such as:
- Payment providers (e.g., Mollie)
- Shipping services (e.g., PostNL, DHL)
- Accounting software (e.g., Moneybird)
- Newsletter software (e.g., Mailchimp)
We have data processing agreements with these parties.
How long do we keep your data?
We do not retain your data longer than necessary:
- Order data: 7 years (legal retention period)
- Newsletter subscriptions: until you unsubscribe
- Subscription data: up to 2 years after termination
Your rights
You have the right to:
- Access, correct, or delete your data
- Object to data processing
- Withdraw your consent
- File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Cookie Statement – HIVE SOLUTIONS BV
What are cookies?
Cookies are small text files stored on your computer or mobile device when you visit our website. They help us improve your user experience and optimize our website.
Which cookies do we use?
We use the following types of cookies:
- Functional cookies – Necessary for the operation of our website
- Analytical cookies – Help us analyze and improve website usage
- Marketing cookies – Used to show personalized advertisements
How can you manage cookies?
You can manage and delete cookies via your browser settings. Please note that disabling cookies may affect the functionality of our website.
Security
We take appropriate technical and organizational measures to protect your data against loss or unlawful use.
Contact
For questions about this privacy statement, please contact:
info@hivefamily.eu